Native M3 Pro Water Purifier Review: Hands-On With Urban Company's No-Service RO
A hands-on review of the Native M3 Pro by Urban Company. We cover the 3-year no-service promise, the DualFlow mineraliser, the dot-matrix display, the app and the real cost over 9 years.
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I have used the M3 Pro daily for one week. It replaced the older RO purifier in my kitchen. My home gets municipal water at 217 ppm TDS. Urban Company provided this unit for review. It sells for ₹26,999.
The short version:
- Its selling point is a promise: no service visit for 3 years.
- Native says the 3-year warranty covers every filter, all the electricals and all the spares.
- It has a dot-matrix display, preset volumes and an app that tracks every filter.
- It is the most expensive purifier in our roundup, at ₹26,999.
- It is new. No owner has reached the end of the 3-year promise yet.
Here is what each feature does, what it is like to live with, and where it falls short.
Quick Verdict
The Native M3 Pro sells one idea: no service visit for 3 years, with a warranty that covers every filter. It keeps minerals in without mixing in raw water, and the app shows what is going on inside. The catch is cost: ₹26,999 up front, then ₹7,000 every 3 years. The promise is also new, so it has no track record yet.
Score Breakdown
Sample provided by Urban Company. Our hands-on assessment remains independent. Learn more
Check Price on Amazon₹26,999 is the price shown on the Amazon.in product page on 5 October 2026. The list price there is ₹36,999. Prices change often during sales.
What It's Like In Person
The box holds four things: the purifier, an external sediment pre-filter, the installation kit, and the manual with the warranty card.
The purifier weighs 10.5 kg. It is solid, but one person can lift it.
In person, it looks elegant. The glass top and the display are the first things you notice.
Urban Company installs it for free at a time you pick. You can hang it on the wall or stand it on the counter. I chose the wall, which keeps the counter clear.
One cost to know about: some homes need a booster pump. Urban Company says that costs ₹250 to ₹1,750 extra.
My install took about 1 hour. My water pressure was 8 PSI, so I did not need the pump. The technician was professional, friendly and knew the product well. They explained how the purifier works, and left no loose pipes behind.
The pre-filter sits outside the main unit. It is a black canister about 308 mm tall and 113 mm wide. It traps sand, silt and rust before they reach the RO.
Plan a spot for it near the inlet. It is easy to miss when you measure your wall. Mine sits on the wall beside the purifier, fed from a valve on the kitchen tap line.
Full Specifications
| Spec | Detail |
|---|---|
| Type | RO + UV, 10 stages |
| Extra stages | Copper, silver, alkaline, DualFlow mineraliser |
| Filters down to | 0.0001 µm (brand claim) |
| Storage tank | 6 L stainless steel, with in-tank UV |
| Display | Dot-matrix, with touch controls |
| Dispensing | Glass, bottle and free-flow presets |
| Power backup | Built-in battery |
| App | Urban Company app, with live tracking |
| Filter life | 3 years, or 18,000 litres |
| Water sources | Tap, borewell and tanker |
| Size | 326 × 294 × 555 mm |
| Weight | 10.5 kg |
| Mounting | Wall or countertop |
| Warranty | 3 years, all parts; 10 years on the tank |
| Refresh cost | ₹7,000 after 3 years |
| Price | ₹26,999 on Amazon.in |
Claimed vs what I found
| What | Native states | What I found |
|---|---|---|
| Output TDS | About 40–60 ppm | 43 ppm on a handheld meter |
| My tap water TDS | — | 217 ppm |
| Dispensing in a power cut | Works | Works — it poured on battery with the wall switch off |
Want to check your own water? A handheld meter costs a few hundred rupees. See our pick of the best digital TDS meters.
Detailed Analysis
Purification & Minerals — 9.5/10
All the water goes through the RO membrane. Nothing is skipped. Many purifiers use an MTDS valve. It mixes a little raw water back in to raise the TDS. The M3 Pro does not do that.
Instead, minerals go back in after the RO. A cartridge adds calcium and magnesium and raises the pH. Native calls it DualFlow, and it is only on the Pro. Native says it changes the flow so mineral levels stay steady for 3 years, not just in the first month.
Then the water passes copper- and silver-infused carbon fibre for taste and odour. A UV lamp inside the steel tank keeps stored water clean. Native claims a 99.999% kill rate. It also says the lamp runs longer as it ages to keep that rate steady.
My handheld meter read 43 ppm at the spout, inside Native's 40–60 band.
How Native says the filters last 3 years
Native credits three smaller features for the 3-year filter life. They only appear in its listing images, so they are easy to miss. We cannot check these claims in a few weeks. Only time will.
- RO LifeBooster — Native says it shields the RO membrane from salt build-up, the usual killer in hard water.
- Smart Rinse — flushes the membrane on its own so it does not clog.
- 66% bigger filters — more filter material, so in theory it takes longer to fill up with dirt.
Smart Display & App — 10/10
The dot-matrix display is the most visible extra. It shows the output TDS ("40–60" on mine), a live ml count while you pour, the weather and temperature, and a greeting. The TDS and ml count are the parts you will use every day. The weather and greeting are nice extras.
The Urban Company app goes deeper. You need it to set the presets and see filter health:
- Tap TDS against output TDS
- Health of all 7 filters
- Litres used out of the 18,000-litre filter life
- When it last purified, ran the UV and cleaned itself
- Your daily water use as a bar chart
There is also a 12-point health check for the RO, run from the app. It checks things like input water, output quality and input flow.
Pairing was easy. The app and the weather display both need Wi-Fi.
Dispensing & Convenience — 9/10
There are three touch buttons: glass, free-flow and bottle. You set the glass and bottle volumes in the app. Mine are 250 ml for a glass and 750 ml for a bottle. Tap once and it pours that amount, then stops on its own. Tap again to stop any pour early.
A guide light shows where the water will land. Native's listing also mentions a retractable tray for bottles. I could not find one on mine, so I hold the bottle under the spout.
The built-in battery matters in India. During a power cut, you can still pour the water stored in the tank. You cannot purify new water until the power comes back, but 6 litres covers a few hours. I switched it off at the wall to check, and it still poured.
The presets pour the amount I set. Set them to match the glass and bottle you actually use.
Design & Build — 9/10
It is a matte black box with a gloss glass top. It looks more like a coffee machine than a purifier. Whether that suits your kitchen is a matter of taste.
The tank is food-grade stainless steel, not plastic. Native backs it with a 10-year warranty of its own. Steel does not stain, and it keeps the UV light inside.
At 326 × 294 × 555 mm, it needs about a foot of wall width, plus room for the pre-filter.
The touch buttons respond well.
Maintenance & Warranty — 9.5/10
This is the main reason anyone buys the M3 Pro, so it deserves the closest look. Native says you need no service, no AMC and no filter change for 3 years.
On paper, it is the broadest purifier warranty we have seen. It runs for 3 years. It covers every filter, every electrical part and every spare. Native says it holds whatever your water and however much you use. By Native's count, most rivals cover only a few filters. They also cap the TDS near 1,000 ppm, or the use near 10,000 litres.
Three things to read carefully.
Usage. The app lists a filter life of 18,000 litres. Over 3 years, that is about 16 litres a day, which suits a family of four. The warranty still covers you if you go over.
TDS. Native's images say the warranty holds at "any TDS level". But Native does not publish a maximum input TDS for the filters. Very salty borewell water may still wear them sooner.
Track record. The M3 Pro is new. No owner has reached year 3 yet, so the promise is still only a promise. How well Urban Company keeps it will show over time, not in a review.
After 3 years, ₹7,000 buys a full refresh. That covers new filters, the service and another 3 years of the same warranty.
Value — 8.5/10
At ₹26,999, the M3 Pro costs the most of any purifier in our roundup. Urban Company says the M3 range starts at ₹22,000. The plain Native M3 costs less. But it has no DualFlow mineraliser and no dot-matrix screen.
Urban Company argues that it costs less to own over time. This is its own 9-year comparison:
| Years | Native M3 Pro | A typical RO with yearly service |
|---|---|---|
| 1–3 | ₹0 | ₹10,000 (no charge in year 1) |
| 4–6 | ₹7,000 | ₹15,000 |
| 7–9 | ₹7,000 | ₹15,000 |
| 9-year total | ₹14,000 | ₹40,000 |
That table leaves out two things. It assumes ₹5,000 a year for service, which is on the high side. It also leaves out the price of the purifier itself.
Add the purchase price, and the gap gets much smaller:
| 9-year cost | Native M3 Pro | ₹15,000 RO, ₹5,000/yr service | ₹15,000 RO, ₹3,000/yr service |
|---|---|---|---|
| Purchase | ₹26,999 | ₹15,000 | ₹15,000 |
| Upkeep | ₹14,000 | ₹40,000 | ₹24,000 |
| Total | ₹40,999 | ₹55,000 | ₹39,000 |
So the M3 Pro saves money only if your servicing would cost more than about ₹3,250 a year. It also has to last 9 years, and Urban Company has to keep its promise. If your current plan costs less, a cheaper RO works out about the same or cheaper.
Comparing water purifiers?
See every RO model we ranked, from budget to premium, scored on purification, storage, build, maintenance and value.
Best Water Purifiers in India (2026)Pros & Cons
Pros
- +No service, AMC or filter change for 3 years
- +Warranty covers every filter, electrical part and spare, whatever your water
- +Minerals added back by a cartridge, with no raw-water mixing
- +Stainless steel tank with in-tank UV and its own 10-year warranty
- +Dot-matrix display and app show TDS, filter health and water use
- +Preset glass and bottle volumes, and a battery for power cuts
- +₹7,000 refreshes everything for another 3 years
Cons
- -₹26,999 makes it the costliest purifier in our roundup
- -The 6-litre tank is small for families of more than four
- -The external pre-filter needs its own wall space
- -Some homes pay ₹250 to ₹1,750 extra for a booster pump
- -Native publishes no maximum input TDS for the filters
- -New model, so the 3-year promise has no track record yet
- -Saves money only if your current servicing costs over about ₹3,250 a year
- -Native does not state how much water the RO wastes
Who It's For
Great for:
- Families of up to four who never want to book a service visit
- Homes on borewell or tanker water, where filters usually wear out fast
- Anyone tired of AMC calls and surprise filter bills
- People who like to see their water quality in numbers
- Areas with frequent power cuts
Worth a second thought if:
- Your budget is under ₹15,000 — the Native M0 gives a 2-year version of the same promise for about half the price
- You are a family of five or more — a bigger tank will suit you better
- Your water is low-TDS municipal supply — a UV or UF purifier may be all you need
- Your current service plan costs under ₹3,000 a year — a cheaper RO will likely cost you less over time
Final Verdict
The Native M3 Pro makes the longest no-service promise in our roundup. That is 3 years with no service visit and no filter bill. An all-parts warranty backs it. The display and app show what is happening inside, and the battery keeps water flowing in a power cut.
Two things hold it back. ₹26,999 is a lot for a purifier, and it only saves money if your servicing costs more than about ₹3,250 a year. And the promise is new. Nobody has reached year 3 yet, so you are trusting Urban Company to keep its word.
Do you hate booking service visits? Will you keep the purifier for years? Then the premium buys real peace of mind. If you just want clean water at a fair price, look at our roundup. It has strong RO picks for about half the price.
My own take after a week: if budget is not a worry, this is one of the best purifiers you can buy. It is convenient and it tells you what is going on. With everything under warranty, you also get peace of mind.
Frequently Asked Questions
That is Urban Company's promise. Bigger filters, a membrane shield and an auto-rinse are built to last 3 years or 18,000 litres. The app tracks filter health, and if a filter fails sooner, the warranty covers it. The M3 Pro is new, so no owner has reached year 3 to prove it yet.
Yes. Native says it works with tap, borewell and tanker water, and the warranty applies whatever your input TDS. Native does not publish a maximum input TDS, so if your water is very salty, check with Urban Company before you buy.
Yes. A built-in battery runs the touch buttons, so you can pour the water already in the 6-litre tank. It cannot purify new water until the power is back.
You pay ₹7,000 for a full refresh. That covers new filters, the service visit and another 3 years of the same all-parts warranty. Over 9 years, that is ₹14,000 in total upkeep.
Native says the DualFlow mineraliser and the dot-matrix display are only on the M3 Pro. The plain M3 costs less, with the range starting at ₹22,000. Both get the 3-year no-service promise and the app.
Yes. Urban Company installs it free at a time you choose, on the wall or on the counter. Some homes need a booster pump for low water pressure. Urban Company says that costs ₹250 to ₹1,750 extra.
Sources
Specs and claims come from Urban Company and Native's own Amazon.in listing. All checked on 5 October 2026.
- Native M3 Pro — Amazon.in product pagePrice, specs, feature images and warranty terms we cite.
- Urban Company — Native M3 Pro launch announcementUrban Company's official launch details, starting price and 9-year saving.
- Urban Company — Native RO purifier pageUrban Company's own page for its Native RO purifiers, with the M3 Pro's details.